The Northern Electricity Distribution Company (NEDCo), the subsidiary of the Ghanian Volta River Authority, will initiate Phase III of its efforts to recover outstanding payments from customers within its operational regions kick-starting from October 2.
This phase of the operation will encompass all customer categories with overdue balances, including State-Owned Enterprises (SOEs), Ministries, Departments, and Agencies (MDAs), as well as Metropolitan, Municipal, and District Assemblies (MMDAs), according to Energy News Africa.
A press release issued and endorsed by Maxwell Kotoka, the Corporate Communications Manager, indicates that specific security measures will be implemented, therefore, all parties are encouraged to cooperate during the exercise to facilitate more efficient service delivery.
“The Northern Electricity Distribution Company Ltd (NEDCo) wishes to inform its valued customers and the general public that the company will embark on Phase III of the comprehensive revenue mobilization initiative within its operational areas starting October 2, 2023.
This initiative will encompass all customer categories with overdue balances, including State-Owned Enterprises (SOEs), Ministries, Departments, and Agencies (MDAs), as well as Metropolitan, Municipal, and District Assemblies (MMDAs).
The statement added that “NEDCo’s Head Office and Area Offices will be temporarily closed to allow the full involvement of all staff, including top Management, in this initiative. However, our customer service centres, zonal offices, and third-party vendors will remain open to address customer concerns such as reconnections and fault reports.”
Mr. Kotoka urges customers to settle any outstanding balances promptly to prevent disconnection and potential legal action.
“We also want to inform the General Public that customers who persistently neglect to settle their debts to the Company, even after receiving Demand Notices, will be taken to court.
Customers with outstanding payments are urged to clear their bills promptly to avoid disconnection, inconvenience, and reconnection fees.
Customers who have entered into payment agreements with NEDCo under Phase-1 of the initiative (including those who did so before or after) should ensure that all scheduled instalments are paid by October 2, 2023, part of the statement read.