July 14, 2024
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Nigeria: Kaduna Electric Bows to Pressure, to Refund Over-billed Customers

Kaduna Electric has complied with the directive from the Nigerian Electricity Regulatory Commission (NERC) to reimburse customers who were over-billed.

The electricity company, along with other distribution firms, faced penalties for failing to comply with NERC’s Capping Order, which limits billing for unmetered customers.

NERC aims to ensure parity between estimated bills for unmetered customers and actual consumption by metered ones on the same supply feeder.

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Kaduna Electric, through its Head of Corporate Communication, Abdulazeez Abdullahi, affirmed its commitment to refunding affected customers.

He, however, stressed that outstanding debts must be settled to qualify for reimbursement, warning of disconnection for those who don’t comply.

The firm cited its struggle with a substantial debt burden hindering efficient service delivery and urged customers to clear debts promptly, emphasizing its zero-tolerance stance on electricity debt accumulation.

Operating in Kaduna, Kebbi, Sokoto, and Zamfara states, Kaduna Electric acknowledged the challenges within Nigeria’s electricity sector, particularly the imperative for distribution companies to fully remit payments for energy received.

The firm highlighted the critical role of prompt and complete bill payments in overcoming sectoral liquidity constraints and ensuring uninterrupted electricity supply.

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